RETURNS AND
REFUND POLICY
EMWI
Marketing (OPC) Pvt. Ltd. (‘Company’ or ‘EMWI’) would like to thank you for
being associated & shopping with us at our website www.emwifashion.com, mobile & tablet
applications(hereinafter referred to as the “Platforms"). This Policy
describes about our consumer-friendly product cancellation, return, cooling off
period, buy-back and refund policy in respect of shopping made at our Platforms.
Please note, any / all claims of shopping cancellation, return, exchange, or
refunds shall be dealt by this policy and the Company reserves its right to
change the Policy at any time without any prior notice. To make sure you are
aware of any changes, please review this policy periodically.
1. RETURN AND REFUND POLICY
1.1. In keeping with Company’s goal of ensuring your
satisfaction, this Return and Replacement Policy (hereinafter referred to as
the “Policy”), together with the terms of use, sets out Company’s procedures
and policies in accepting Product returns, once a Product has been delivered
after purchase from the Platforms. Any Product return shall be governed by the
terms and conditions set out under this Policy.
1.2. Independent Business Owners / Direct Seller
(“You”) are requested to peruse and understand the terms of this Policy. If you
do not agree to the terms contained in this Policy, then you are advised not to
accept the terms of use and may forth with leave and stop using the Platforms.
The terms contained in this Policy shall be accepted without modification and
you agree to be bound by the terms contained herein by initiating a request for
purchase of Product(s) on the Platforms.
2. TERMS OF RETURN AND REFUND:
2.1. As a unique feature, Company has “No Question
Asked” Return and Refund Policy subject to certain quality parameters and
guidelines as set forth herein below. # The Return Period is specifically
mentioned on Product’s description page. No request of return or refund shall
be entertained beyond that period.
2.2. Before accepting shipment of any product, kindly
ensure that the product’s packaging is not damaged or tampered. If the package
is damaged or tampered, in such case you must refuse to accept delivery. We
assure exchange or replacement for the products, or refund, as the case may be,
upon such refused deliveries. Accepting delivery of such damaged or tampered
shipments shall be entirely at your risk and Company shall not be responsible
for the same.
2.3. If you are dissatisfied with the Product
purchased from the Company or in the event where there are defects and
deficiencies in the products, you may initiate a request for product exchange,
replacement, or return, as the case may be, on the Platforms subject to the
Clause (2.1) of this Policy. You are advised to visit the section Contact Us on
website.
2.4. If you are desirous of cancelling the ordered
products and request for complete refund of the amount paid directly to the
bank account/ credit card / debit card / wallet, used by you at the time of
placing the order, the Company shall take the request subject to the Clause 2.1
of this Policy and cancel such order. In such case, the eligible amount of
refund shall be transferred by the Company to you directly to your bank
account/ credit card / debit card / wallet used at the time of placing the
order, after deduction of business incentives (including TDS) earned /
accumulated / paid by EMWI on the cancelled order along with all subsequent
orders made on or after the date of cancelled order, either placed by you or
your sales network team.
2.5. If the amount of business incentive / group
incentive (including TDS) already earned / paid to you is more than the amount
of refund requested by you towards cancelled product, no refund will be given
in such case as you have already received the amount more than / equal to the
amount of refund requested. In such case, the Company may at its sole
discretion reserves absolute right to recover such additional amount from you.
This provision is necessary to eliminate exploitation of the business plan by
abusing the process of refund facility provided by the Company.
2.6. Provisions of clause 2.4 and 2.5 above will not
be applicable in case of exchange, or delivery refused pursuant to provisions
of clause 2.2 of this Policy, as the case may be.
2.7. You may initiate such requests for a return,
exchanges, or replacement as per the following categories: PRODUCT CATEGORY
RETURN PERIOD RESOLUTION
A) FASHION AND LIFESTYLE PRODUCTS Any apparel,
accessories, footwear, sunglasses, certain fashion Jewellery, etc. Return
Period is mentioned on Product’s description page. – as long as the product is
unused, unwashed, with price tags intact and should not carry stains, sweat,
detergent, or body odour along with undamaged packaging. Exchange or Refund.
B) * Innerwear: Briefs and Panties, lingerie sets, socks and
stockings, swim wear etc. Non-returnable due to hygiene reasons Not Applicable OTHER
CATEGORIES (Essentials and Non-essentials)
C) Home & Kitchen, Fitness & Nutrition,
Health & Wellness, Beauty& Skincare etc. Special Products. Please
contact customer care for more details.
** Special
Products. Please contact customer care for more details.
* As per
Clause 2.8 below.
** Return
and Refund of other categories products shall be dealt in accordance with
government directions.Customers’ safety will remain the top priority and return
and refund will vary from product to product.
2.8. In case of damaged product, wrong product or
quality issues with the products, you must register your complaint within 24 to
48 hours from the date of delivery. Any claim for damaged product/quality
issue/wrong product reported after 48 hours from the date of delivery will not
be entertained by the Company.
2.9. You shall ensure that the Product(s) being
returned comply with the conditions set out under this Policy.
2.10. If you seek refund against cancellation of your
order, Company shall initiate refunds within 10 (Ten) business days from the
date on which it receives the shipment at its warehouse.
2.11. All return, replacements and refund shall be
subject to successful completion of quality check at Company’s warehouse in
compliance of terms and conditions of this Policy.
2.12. The refund will reflect either in your bank
account which was originally used for purchase of the products. All refunds in
your bank account shall be subject to applicable charges as your bank may
deduct as per their policy. In such cases, if you find any deduction from the
amount of refund which is not communicated to you, please check with your bank.
2.13. If you purchase Products which form a part of a
package of other Products, or if the Product forms a part of a promotional
package (collectively, the “Bundled Package”), you shall be required to return
all the Products that form a part of the Bundled Package for Company to process
refunds. For example: if you purchased a shirt and a pair of pants as 1 (one)
Product in a promotional package,you will be required to return both the shirt
and the pair of pants and will not be permitted to return either only the shirt
or only the pair of pants from the Bundled Package.
2.14. Return, exchange, or refund for purchased
Products shall not be entertained by Company if:
• The
Product has been used for reasons apart from checking fit and comfort.;
• The
Product has been washed;
• The price
tags, brand tags, box, original packaging material, and accompanying
accessories have been damaged or discarded; • The serial number / bar code of
the Product, as applicable, does not match Company’s records; • The accessories
delivered with the Product are not returned along with the Product, in an
undamaged condition;
• There are
any dents, tears or any other damage to the Products or any part thereof;
• The gifts
accompanying the purchased Product have not been returned, or upon being
returned, show signs of being used, washed, or defect; or
• Company is
satisfied that the Product has been rendered defective or unusable.
• If the
Products are from ‘Other Categories’ as mentioned in Clause 2.8 and doesn’t
meet the criteria of return or refund.
2.15. The Company shall not entertain request for
return, exchange, or refund for any of the following Products: • Lingerie,
innerwear, and swimwear;
• Cosmetics
• Food and
Edible products;
• Essentials
goods;
• Ready to
eat and packaged food;
• Special
Products of Other Categories;
• Socks and
stockings;
• Gift
vouchers issued by the Company, if any; and
• Such other
Products as may be specified by Company from time to time.
2.16. Refund of the amount will be initiated for
saleable, sealed, unopened products only (as the case may be) if specifically
requested and upon successful completion of quality checks of eligible products
at Company’s warehouse. The Company may also conduct quality check of the
delivered Products at your location and if satisfied with the claim raised,
accept the return of the Products. It is further clarified that the Company
shall not be required to make any refund in respect of any Product that it
deems ineligible for a refund based on its quality checks parameters.
2.17. Upon failure of quality check of the eligible
products, the Company may at its sole discretion destroy,disposes otherwise
deal with such products return, which in its opinion, neither have any
commercial value nor any utilization or have lost its actual character
substantially without any liability, of whatsoever nature. The Company also
reserves its rights to claim or charge from you the expenses incurred by the
Company on reverse logistics for picking up product return forthwith or at the
time of future purchases from the Company.
2.18. Refund in your bank account, shall not include
money paid towards shipping charges or any other such charges applicable from
time to time, except in case of a Product having a defect at the time of
delivery(for reasons attributable to, and accepted by Company at its sole
discretion after due verification).
2.19. Replacement or exchange is subject to
availability of the product (size, colour, etc.) and is limited to one request
only.
2.20. The Company will keep you updated about the
status of your complaint on you registered mobile number or email address, as
the case may be. The Company disclaims all liabilities on account of your failure
to check any update about the status of your complaint(s).
2.21. In
case the products return is not accompanied by the accessories, gifts or other
items originally bundled with such Product, the Company shall have the right,
exercisable at its sole discretion, to
(i) (a) refuse to accept the product return, or
(b) process any refund thereof, or
(ii) deduct
the amount payable in respect of such items from the amount of refund.
2.22.
Refunds shall be processed by the Company through its normal banking channels
only and no request for payment of cash shall be entertained.
2.23. All
refund shall be initiated in Indian Rupees only.
2.24. The
Company shall not be responsible for the products returned by mistake. In
circumstances where a product not belonging to the Company is returned by
mistake, the Company shall not be accountable for misplacement or replacement
of the product and shall not responsible for its delivery back to the you. You
waive any and all claims against the Company in this regard.
3. RETURNS PICK-UP AND PROCESSING
Upon receipt
of request for product return, Company’s reverse-logistics partners shall be
get in touch with you to facilitate reverse-logistics for pickup of Products
return. Only three pick up attempts will be made to collect the product return
by logistic partner.
3.1. In rare events where Company is unable to
facilitate a pick-up of the Product return, you are required to self-ship the
Product to Company’s warehouse at the address mentioned below and to share the
courier / postal receipt / docket no using customer care chat option or email
id available at the website of the Company. You will be reimbursed expenses
incurred on self shipment of product return equivalent to shipping charges paid
by you but subject to maximum INR 300/- (Rupees Three Hundred only) in all
cases and satisfaction of other conditions of this policy. The address of
Company’s returns desk is: Returns Manager –__________________
3.2. If you claim to have self-shipped the Product return
in accordance with the provisions of paragraph 3.1 above, and not receive by
Company or the package containing such Product is empty, you are required to
submit the ‘proof of delivery’ received from the courier/postal agency to
Company to prove your claim of product return through self-shipment.
4. REPEATED RETURN REQUESTS
4.1. The Company reserve a right to impose such
charges as is necessary to reimburse the expense of delivery and pick-up if
Company observe that you have a transactional history of repeated returns.
4.2. The Company also reserve a right to make the
products ineligible for return or refund or exchange, if the Company observe a
transactional history of repeated returns.
4.3. The Company may also notify that the facility of
pickup for returns from you has been withdrawn, in which case, you will have to
bear your own expense and logistics to return the product back to the Company.
4.4. The liability and risk of such returns shall be
on you to establish your claim for return. Refund for returned products or
replacement shall only be initiated if they pass through conditions mentioned
above. If the product received fails to pass through the verification and
checks, the product shall be shipped back to you, for which you shall have to
bear the expense.
5. COOLING OFF PERIOD
5.1. The Company provides to its distributors ‘Cooling
off Period’ subject to Clause 2.1 of this Policy from the date of your Joining
to terminate the Agreement and exit from the Business and you will be able to
return all the Products purchased from the Company subject to Clause 2.1 of
this Policy and get full refund as per Policy subject to deduction of all
business incentives earned / accumulated / paid by the Company. .
6. CLAIMS OF NON-RECEIPT / DELIVERY OF PRODUCT
6.1. The Company always puts its best efforts to
deliver the ordered products within 10 business days from the date of purchase.
However, at any rare event where you have not received the ordered products
within 10 business days, you must contact the Customer Care of the Company and
provide the details of your order.
6.2. Such intimation on non-receipt of ordered
products must be informed to the Customer Care of the Company maximum within 15
days from the date of purchase, failing of which, the Company shall not accept
any such claim for further processing and the order will be considered as
delivered.
6.3. Subject to timely intimation by you the Company
shall, investigate the matter with the courier partner and provide adequate
resolution such as expedite delivery or re-shipment or refund, as the case may
be,basis the findings of the investigation.
6.4. The Company shall rely upon the following two
factors while conducting its investigation: a. Shipping address and details as
used by you while placing the order; b. Proof of delivery as obtained by its
courier partners, if any.
6.5. No such claim under this section shall be
entertained where the Company, after conducting the required investigation,
finds that the products were delivered successfully as per the shipping
instructions used by you at the time of placing the order.
6.6. In case the Company finds that the claim
submitted by you is false and it is mere an effort of abusing the return and
refund policy of the Company, suitable disciplinary and legal action will be
taken against such person at the sole discretion of the Company.
7. DISCRETION OF THE COMPANY
7.1. Any request for product return, exchange,
replacement of or / and refund, under this policy of Return and Refund, shall
be subject to the sole discretion of the Company.
8. JURISDICTION
8.1. Any dispute or difference arise on account of any
matter under this Policy or in relation to interpretation of the provisions of
this Policy shall be governed by the provisions of Indian laws and udipi
(Karnataka) court shall have the exclusive jurisdiction to entertain the same.
DISCLAIMERS: The original English version of
this Policy, may be translated into other languages. The translated version is
a courtesy and office translation only and no rights can be derived from the
translated version. In the event of a dispute about the contents or
interpretation of these terms and conditions or inconsistency or discrepancy
between the English version and any other language version of these Terms &
Conditions, the English language version to the extent permitted by law shall
apply, prevail and be conclusive.